How do I make a reservation?

You can either email us at becky@relocate.ca with your requirements or call us at 604-931-2121 or 1-877-841-8111. Once you have selected one of the properties we have proposed, a one page confirmation will be sent to the person and/or company that is paying for the accommodation for their signature and approval of the booking. Once we receive back the signed confirmation, we will then send out the check in instructions for the personal meet and greet.

What is the minimum stay?

Our Minimum stay in an initial 31 nights in most buildings. It is very important to PCA that we also follow all building by-laws and rules to ensure that no one, including our guests or owners, in a compromising situation with the Building management or Strata. Our relationships with our Owners, building managers, Concierges, and Strata’s are very important to PCA to ensure all of our guests are in a comfortable and safe environment.

Do you take deposits?

On most reservations, no, because of the nature of the market we cater to and the business model we follow.

Can we have the accommodation billed to our company?

Yes, with PCA Approval accommodation costs can be billed to a Corporation.

Do you accept pets?

Some of our suites are pet friendly. There are a couple of variables however; animal type, breed, weight, height. Many building strata’s have defined by-laws on pets (if allowed) and we have to follow these by-laws. To ensure that no one is caught in a compromising situation, It very important to let us know that you will be bringing a pet when the initial request is sent to us.

What should I bring for my stay?

Just bring your toothbrush! With full kitchens and separate bedrooms, PCA suites are a perfect alternative to call home. Our 4-star temporary residences are far greater in size than a hotel room and are much less expensive. High quality furnishings, a flat screen TV with cable, DVD, dedicated work station, wireless high speed internet and complimentary local telephone calling with voicemail attached. Kitchens are spacious and fully appointed with full size appliances including all crockery, cutlery, glassware and cookware. In addition to the items listed above, we provide only high quality bedding, linens and towels as well as a full complement of small wares such as ironing board, iron, hair dryer, and laundry basket. Bi weekly housekeeping services are included with each rental and in-suite washer & dryer facilities offer the full convenience of a traditional home.

What time can I check in?

Our standard check in time is 4pm however if the suite is unoccupied and ready before 4pm, an earlier check in may be possible. The PCA team member that will be meeting you at the suite, will confirm with you whether an earlier check in is possible or not.

How do I get the keys to the suite?

Once the booking is confirmed, PCA will confirm the details for check in. PCA offers a personalized meet and greet check in service between 8am and 9pm on arrival days. If your arrival is before or after those times, PCA can arrange for an alternate check in procedure at an additional cost.

What happens if I need to extend my stay?

PCA can offer, on most occasions, a 14 – 21 day notice of extension. What this means is that we will contact you or your booking agent either 21 or 14 days (depending on what is noted on your booking confirmation) to see if you require an extension or not. Based on this you will have the first right to extend. PCA does not confirm any currently occupied suite to a potential future arrival unless we have confirmation of departure date of current guest.

How much notice do I have to give to depart?

PCA requires a minimum of 31 nights notice of departure unless your booking is based on a minimum guarantee of a certain number of nights or is based on a fixed term. Please refer to your confirmation.

In case of emergency, who do we contact?

If you have an emergency during regular business hours (9am- 5pm), we ask that you call our office at 604-931-2121 or if your emergency is after hours we do have a 24/7 after hours emergency number. This number is provided to you upon check in.

Do I need to notify you if I have additional people staying with me?

Yes, if you have additional people staying with you more than one night that we have not already been notified earlier of their arrival, PCA needs to be notified as this may effect housekeeping as well as there is a maximum number of people allowed in each suite type.

What time is check out?

Check out time is 10AM. If you do require a late check out, please let PCA know at least 72 hours prior and we will do our best to accommodate you. Additional costs may apply.